This page contains the administration details of Chambers 

Quality Management.
Members of Chambers practice under the Code of Conduct of the Bar of England & Wales and adhere to Chambers policies and procedures defined in our BARMARK Manual. This has been developed to ensure compliance with the Bar Council’s Practice Management Standards and to ensure compliance with the requirements of ‘BARMARK’.  Related policies of interest to clients such as our Quality, Fire Health & Safety and Equality Policy are available on request. All members of the family team are members of the Family Law Bar Association. 

Equal Opportunities.
Chambers is committed to equality of opportunity and to compliance with the Bar Council’s Equality Code.  All persons coming into contact with Chambers are treated on merit and are not discriminated against on the grounds of their age, ethnic or national origin, nationality, citizenship, sexual orientation, marital status, and disability, religious or political persuasion.  Whilst Chambers has wheelchair access, for the convenience of clients, members and their clerks are available to make visits to the client’s premises.

Client Confidentiality.
Briefs received into Chambers are only handled by the clerks and the barristers assigned to individual cases, sensitive items are held in a safe to which access can be gained only by the clerks.  Faxes and emails are received by the clerks in the clerks' room and are only made available to Counsel involved in the case.

Booking Counsel
When you contact 4 Brick Court to book Counsel, you will be advised if the barrister of your choice has an existing commitment and whether you wish to use an alternative Counsel. The size of Chambers, having some thirty plus Members specialising in family work and a smaller team dedicated to Criminal and Civil work, means that we can provide a breadth of expertise in each of our specialist areas.  The issue of continuity is important to all, and Counsel will not be changed after they have been booked, unless this is unavoidable and agreed with the client. 

Direct Access
Barristers can now be instructed directly by members of the public. However there are still some restrictions in the type and methods of work that can be done on this basis. Not all barristers in 4 Brick Court accept work directly from members of the public.  If a member of the public wishes to progress this further, they should contact the Managing Clerk.

Briefs
It is vital to the smooth and effective handling of a case that we have sufficient time to prepare for court appearances. Many cases now require skeleton arguments to be lodged in advance of the hearing so it is therefore essential that instructions are sent giving ample time for preparation.  On our part, we shall ensure that we arrive at court at least half an hour before the scheduled start time to allow time for discussion with yourself and your client.  All papers will be read and all necessary trial documentation, including skeleton arguments, case summaries and chronologies will be prepared.  At the conclusion of the hearing, clients will be provided with an attendance note recording the terms of any orders made, negotiations conducted or concluded, within 24 hours of the court appearance.

Disaster Planning
The plan Chambers has identifies the geographic and climatic hazards and other risks that could jeopardise operating from this building.  Risk assessment on a regular basis establishes a proper course of action, identifying resources to be used in the event of any disruption.
There are three important aspects of the plan set up by 4Brick Court.  They are:
1.      Comprehensiveness
2.      Simplicity
3.      Flexibility
The plan recognises that there will be some disruption to normal services, especially if power, water, and telephony and diary management services are affected.  The plan distinguishes between minor disruptions and major incidents.

Corporate Social Responsibility
4 Brick Court follows the guidelines set by the Bar Council in that we are making changes in the manner we operate to reflect a more socially responsible attitude to the way in which we live and work.  We see Social Responsibility as the voluntary actions that we can take over and above compliance with minimum legal requirements.  It is about how as a business we take account of the economic, social and environmental aspects of the way we operate- maximising the benefits and minimising the downsides.  

Fees
All time spent is recorded on the Meridian System to ensure that the fees charged can be substantiated by specific work activities by the barrister. If requested, the Clerks will be able to explain how the fee was determined.
·        We will render a fee note for our work upon conclusion of the case or on request, should there be a pause in proceedings or at an appropriate stage in on-going litigation.
·        On privately funded cases, we expect our fees to be settled within the limits prescribed by the Bar Council.
·        We adhere to the Bar Council’s Code of Practice in respect of issue of payment reminders, progressing payment of our fees and credit control in general.
·        No member of the Bar without the consent of the Chairman of the Bar can accept instructions in a privately funded case from any solicitors firm listed under the Withdrawal of Credit Scheme.  An exception to this is if the instructions are accompanied by payment of an agreed fee for such work.

Complaints & Compliments
We aim to provide a quality service that conforms to the Practice Management Standards of the Bar Council. To achieve these standards, we rely on feedback from our clients. All comments taken are appreciated; they are recorded and complaints  are thoroughly investigated. We ask clients to address any feedback to our Managing Clerk (Clive Barrett) by telephone or preferably by letter. We also have a fully documented complaints procedure, the responsibility for which lies with our Practice Manager (Neil Monro).

How to Contact Us.
We can be contacted by several means including:
Telephone: 020 7832 3200
Fax: 0207 797 8929
Out of Hours contact number available on request
Email: clerks@4bc.co.uk
Post: 4 Brick Court, Temple, London EC4Y 9ADDX: 491 LDE
Office Hours: 8.30am to 6.30pm  After 6.30pm in the event of an emergency you can contact the Managing Clerk on the Chambers mobile telephone or otherwise, you can leave messages on the out of hour’s answering service. Our support staff will respond to your messages the next morning.